WARRANTY TERMS & CONDITIONS

Existing Nexzu Mobility’s  E-Bicycle is covered with warranty as per below detail from the date of sale & is applicable to original purchaser only.

COMPONENTS / AGGREGATES WARRANTY PERIOD MONTHS
(From the date of sale)
Frame 12 months functional (6 months aesthetic)
Front Fork 12 months
Front Battery 18 months
Charger 6 months
Motor 36V 250 W 18 months
Controller 6 months

TERMS & CONDITION

  1. Nexzu Mobility e-bicycle gives warranty against six parts shown in above table for the defects in material and workmanship. This warranty is limited to the material / workmanship / manufacturing defects arising solely whilst normal and regular use of bicycle.
  2. If Nexzu Mobility is of the opinion that the claim is genuine and within warranty; this warranty will still be limited to repair or replacement of defective parts only with new or equivalent part. The right to determine whether a part needs repair and/or rectification and / or free replacement rests solely with Nexzu Mobility Pvt. Ltd.
  3. The warranty period of the part being replaced under warranty shall commence from the date of sale of bicycle & not from the date of replacement given.
  4. This warranty applies only to original owners and is not transferable.
  5. This warranty shall be declared null and void in the following circumstances : 
  1. Parts damaged due to fitment of additional accessories in vehicles other than original fitment.
  2. Expiry / lapse of warranty period. 
  3. Used for carrying more than permissible load.
  4. Used in any application other than normal use like used for any event of any kind including but not limited to stunts or competitions or setting of record of any kind that invites product abuse or gaming or other type of riding which is unreasonable.
  5. Periodical service not carried out by a skilled technician.
  6. If any part / power train components is damaged due to tempering, sealed found broken, negligence, faulty workmanship during repair on vehicle.
  7. Modified / altered for any specific use other than as personal transport, used for any commercial purpose of whatsoever nature.
  8. Damaged due to natural or man-made calamities such as flooding, fire, falling objects, accident etc.
  9. Parts of the vehicle getting affected due to atmospheric / environmental factors will not be replaced under warranty.
  10. Non functional due to normal wear and tear, ageing, misuse or negligence.
  11. Reported for any consequential damage to the product.
  12. If the bicycle purchased from an un-authorized dealer. 
  1. Warranty for battery, motor and charger will not be considered in following cases.
  1. In case of water logging found in the battery or motor which happens only when components are fully immersed in water intentionally or accidently.
  2. Breakage of battery container and breakage / deformation of terminal due to mechanical shock like hammering.
  3. If the battery and / or motor are used in any other application.
  4. Warranty policy for Li-ion battery – Batteries warranted against manufacturing defects and abnormal drop in AH values and against any leakages as shown in below table.
  5. If sticker on charger is removed / torn then charger warranty will be void.
Time Period from date of sale of vehicle AH of battery cell below which it will be considered as fail for battery capacity 1kwh Remarks
5.2 AH 8.7 AH
0 to 12 months 4.16AH 6.6AH Battery pack will be replaced with a new pack or in accordance with their normal consumption pattern
13 to 18 3.64AH 5.77AH Battery pack will be replaced with 0.7 kwh battery pack

  1.  This warranty excludes replacement of normal wear & tear and fragile components like brake pads, bulbs, plastic parts, horn, hardware & rubber parts etc.
  2. This warranty does not apply to proprietary parts of Indian origin like tyre / tube. This should be claimed directly by customer with the respective manufacturers or their franchise. Nexzu Mobility will not be liable to replace them.
  3. The company may make any modification or improvement of the vehicle in future production at any time based on technology advancements without any obligation to install the modification or improvement on the vehicle that has already been dispatched from the factory.
  4. Customer to produce owners manual for warranty.
  1. For considering any claim under warranty, customer has to bring his/her vehicle to the authorised dealer / distributor of the company. Any part replaced under warranty becomes the property of company. When a part is to be replaced under warranty, the smallest sub-assemblies / child part / parts possible will be used.
  2. Parts repaired or replaced under this warranty are warranted only for the duration of the original warranty period.
  3. In case of any dispute of whatsoever nature pertaining to warranty and claim the decision of Nexzu Mobility will be final and binding on all parties including but not limited to service partners and customers.
  4. Any dispute shall be subject matter of courts of law in Jurisdiction of Pune, India.