1. Customer: What are the different e-bicycle models that you offer ?
Nexzu: We offer two e-bicycle models Roadlark & Rompus+.
2. Customer: Do your e-bicycles have a pedal or a throttle ?
Nexzu: All our e-bicycle models have both, a pedal as well as a throttle.
3. Customer: What is the type of motor ?
Nexzu: BLDC Motor.
4. Customer: What is the power of motor ?
Nexzu: Roadlark & Rompus+ : 250W 36V.
5. Customer: Which type of battery ?
Nexzu: Battery is Lithium-ion.
6. Customer: What is voltage / AH of battery ?
Nexzu: Voltage is 36V for all three models. Roadlark – 5.2 AH + 8.7 AH, Rompus+ – 5.2 AH
7. Customer: What is the charging time ?
Nexzu: For 5.2 AH – 2.5 – 3 hours for full charge. For 8.7 AH – 4.5 – 5 hours for full charge.
8. Customer: How should I look after my battery ?
Nexzu: Avoid any damage or water seepage to the battery. Refer battery maintenance tips.
9. Customer: Can the battery be taken out from the e-bicycle ?
Nexzu: Yes, in case of Roadlark 8.7 AH battery can be taken out. In the case of Rompus+ the bike needs to be taken to a service center to remove the battery.
10. Customer: How much unit does the cycle consume for one charge ?
Nexzu: Less than 0.5 unit.
11. Customer: Is the battery safe ?
Nexzu: Yes, it is safe like any other battery used in other automobiles.
12. Customer: What is the battery Life ?
Nexzu: All batteries 750 cycles.
13. Customer: Should I completely drain the battery before charging it ?
Nexzu: Though you can charge the battery anytime, letting the battery drain up to 10% before charging is recommended.
14. Customer: What is the range of e-Bicycle ?
Nexzu: Roadlark : Pedelec Mode 80 km, Throttle Mode 55 km. Rompus+ : Pedelec Mode 22 km, Throttle Mode 28 – 32 km.
15. Customer: What is the size of tyre ?
Nexzu: 26” Cotton tube tyre.
16. Customer: What is frame material ?
Nexzu: Cold rolled steel.
17. Customer: What is the braking system ?
Nexzu: Roadlark & Rompus+ : Front & Rear – Electronic disc brake
18. Customer: How much does the e-biycle weigh?
Nexzu: E-bicycle Roadlark weighs 26 kgs & Rompus+ weighs 23 kgs.
19. Customer: How fast will my e-bicycle go ?
Nexzu: The maximum speed is up to 25 km/hr.
20. What are the steps to order cancellation?